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How Can We Help?
Whether you have questions about cold plunges, red light therapy, infrared saunas, or an existing order, our team is ready to assist. Owned and operated by Golden Sage Wellness.
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Available weekdays during business hours
Frequently Asked Questions
How long does shipping take for my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Total delivery time from the date you place your order is approximately 6 to 11 business days. Every shipment includes tracking so you can follow your order from our warehouse to your door.
Is shipping free on cold plunges, saunas, and panels?
We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for complete details.
What is your return policy for wellness products?
We want you to feel confident in your purchase. If something does not meet your expectations, please reach out to our team within the return window outlined on our Returns & Exchanges page. We will walk you through every step to make the process as smooth as possible.
Can I exchange my cold plunge or sauna for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Contact our support team by email or phone and we will let you know your options. We do our best to find a solution that works for your space and wellness routine.
How do I choose between a cold plunge, infrared sauna, or red light panel?
Each product serves a different purpose in a wellness routine. Cold plunges focus on cold water immersion, infrared saunas use gentle heat, and red light therapy panels deliver targeted wavelengths. If you are unsure which fits your goals, our team is happy to help you compare features and find the right match.
What are the power and space requirements for your products?
Power requirements and dimensions vary by model. Each product page lists detailed specifications including voltage, amperage, and recommended clearance space. If you need help confirming whether a specific unit fits your home setup, send us a message with your room dimensions and we will advise.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Every email and message is answered within one business day by a real member of our team.
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Thoughtfully Curated
Every cold plunge, sauna, and panel in our collection is carefully selected for build quality and performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with full tracking from warehouse to your doorstep.










